Shipping policy
This Shipping Policy applies to purchases completed through MioraVelle.com.
1. Processing Schedule
Orders normally require 1–3 business days for processing before shipment.
Business days are Monday through Friday and do not include weekends or public holidays.
Processing time includes activities such as payment review, order confirmation, product preparation, packaging, and transfer to the shipping carrier.
Processing time is separate from the estimated delivery period.
2. Shipping Methods and Prices
The following shipping options may be available at checkout:
Standard Shipping — $5.98
Estimated delivery after shipment: 15–25 business days
Expedited Shipping — $9.98
Estimated delivery after shipment: 7–15 business days
Free Standard Shipping
Available when the qualifying order amount reaches $45 or more.
The free-shipping offer applies to standard delivery unless otherwise stated at checkout.
3. Free-Shipping Qualification
Eligible orders totaling $45 or more receive free standard shipping.
Eligibility is calculated during checkout. Taxes, discounts, gift cards, or other adjustments may affect whether an order reaches the qualifying amount.
Expedited delivery is not included in the free standard shipping offer.
4. Delivery Estimates
Delivery estimates begin after the order has completed processing and has been handed to the carrier.
Estimated transit times are:
- Standard delivery: 15–25 business days
- Expedited delivery: 7–15 business days
These timeframes are estimates rather than guaranteed arrival dates.
5. Possible Delays
A shipment may take longer due to circumstances including:
- Customs inspections
- Carrier network disruptions
- Severe weather
- Public holidays
- Seasonal order volume
- Transportation interruptions
- Remote delivery locations
- Incomplete or inaccurate address information
- Events outside the reasonable control of Miora Velle
A delayed shipment does not automatically qualify for a refund while the package remains in active transit.
6. Tracking Information
When tracking is available, it will be sent to the email address provided during checkout.
Tracking may remain unchanged for several days while a package moves between facilities or shipping partners. This does not necessarily mean the package has stopped moving.
7. Shipping Address Responsibility
Customers must review their name, street address, apartment or unit number, city, state or province, postal code, and country before completing payment.
Miora Velle is not responsible for delivery problems resulting from inaccurate, incomplete, or outdated information entered by the customer.
To request a correction, email mioravelle@gmail.com immediately. Address changes are not guaranteed after fulfillment has started.
8. Multiple Packages
Some orders may arrive in more than one package.
When items are shipped separately, tracking details and delivery dates may differ. Receiving part of an order does not necessarily mean other items are missing.
9. Packages Marked as Delivered
When tracking shows that a package has been delivered but it cannot be located, customers should first:
- Check the mailbox and surrounding delivery area
- Ask household members or neighbors
- Contact the front desk or property management office
- Contact the local shipping carrier
- Allow a short period for delayed delivery scans
After completing these steps, contact mioravelle@gmail.com if further assistance is needed.
10. Failed or Refused Delivery
Additional shipping charges may apply when a shipment is returned because of:
- An incorrect address
- An incomplete address
- An unclaimed package
- Refusal by the recipient
- Failed delivery attempts
Any available refund may be reduced by shipping, handling, return, or carrier charges where permitted.
11. Customs and Import Charges
International shipments may be subject to customs duties, import taxes, brokerage fees, or other government charges.
These costs are determined by the destination country and are the customer’s responsibility unless the checkout page clearly states otherwise.
Miora Velle cannot control customs decisions or guarantee how long customs clearance will take.
12. Shipping Assistance
For questions about shipping or tracking, email:
Include your order number and the name used when placing the order.