REFUND AND RETURN POLICY
We understand that purchasing footwear online may sometimes require a return. The following policy explains the return conditions for purchases made through MioraVelle.com.
1. Return Request Period
Customers may request a return within 30 days of confirmed delivery.
The request must be sent before the return period expires. Products shipped back without first contacting us may not be accepted or properly identified.
2. Return Requirements
A product may qualify for return when it is:
- Unworn and unused
- Tried on only on a clean indoor surface
- Free from dirt, stains, odors, scratches, or other wear
- Returned with its original packaging when available
- Returned with accessories or components originally included
- Sent according to the instructions provided by our support team
Shoes worn outdoors or showing clear signs of use cannot be resold and may be rejected.
3. Items Not Eligible for Return
We may not accept returns involving:
- Final-sale or clearance items identified as non-returnable
- Gift cards
- Products damaged through misuse or improper care
- Products altered or repaired by the customer
- Items with significant wear, odors, stains, or missing components
- Packages sent to an unapproved return address
- Return requests submitted after the stated return period
4. Requesting a Return
Email mioravelle@gmail.com before sending anything back.
Your message should include:
- Order number
- Customer name
- Email address used for the purchase
- Product being returned
- Reason for the request
- Requested resolution
- Clear photographs when reporting damage, defects, or an incorrect item
Once the request has been reviewed, we will provide the applicable return instructions.
Do not send returns to an address shown on the original package unless our customer service team specifically confirms that address.
5. Return Shipping Costs
For standard returns involving preference, fit, size, or change of mind, the customer is responsible for return shipping expenses.
When we confirm that an item was delivered damaged, defective, or incorrectly fulfilled, we will review the available resolution and applicable shipping responsibility.
We strongly recommend using a trackable return service. Miora Velle cannot guarantee reimbursement for packages that are lost before reaching the approved return destination.
6. Original Shipping Charges
Original shipping charges are generally non-refundable, except where required by law or where the return resulted from a verified fulfillment error by Miora Velle.
7. Return Inspection
Returned products are inspected after arrival.
The inspection confirms whether the item meets the conditions described in this policy. We may reduce or deny a refund if a returned product shows wear, damage, missing parts, or other conditions that were not present when it was delivered.
8. Approved Refunds
When a refund is approved, it will normally be sent to the original payment method.
Although we may issue the refund promptly after approval, your bank or payment provider may require additional business days to post the funds to your account.
9. Damaged, Defective, or Incorrect Items
Please inspect your order shortly after receiving it.
Report damaged, defective, or incorrect products to mioravelle@gmail.com and provide:
- Your order number
- A description of the problem
- A clear photo of the entire product
- Close-up photos of the affected area
- A photo of the shipping label when relevant
Claims without sufficient information may take longer to review.
10. Exchanges
Direct exchanges depend on product and inventory availability.
When a requested replacement size, color, or style is not available, we may recommend returning the original product and placing a separate order.
11. Order Changes and Cancellations
Requests to cancel or modify an order should be emailed to mioravelle@gmail.com as soon as possible.
We will try to assist before processing begins. However, we cannot guarantee cancellation, size changes, product changes, or address updates once an order has entered fulfillment or shipment.
12. Refund Questions
For help with a return or refund, contact:
Please include your order number in the email subject or message.